Force stopping an app may be done as a troubleshooting step when an app is crashing, not responding, stuck in a loop or is acting unreliable. Simply follow the steps below to do this:

  1. Go into your app settings 
  2.  Find and select the Apps or Application Manager tab
  3.  Scroll down until you find the App
  4.  Tap Force Stop and "OK"
  5. This will refresh your copy of the app